Kunal Singh

Global customers do not all speak the same language. One writes in Spanish, another switches between English and Hindi, and a third mixes slang, an English product name, and a typo in a single message. For a long time, companies handled this by translating messages back and forth around a human agent. Multilingual AI agents take a simpler route, understanding the customer directly and resolving the issue in their own language. The real point is n...