Many QuickBooks operations require you to access the company files that are not stored on your local computer but are stored on another computer that is sharing them over a network. To access those company files, Intuit provides a functionality called multi-user mode. With this feature, you can utilize the company files hosted by the server computer. But sometimes you may notice that the QuickBooks multi-user mode not working and you are facing difficulty in completing any task. If we talk about the reasons that can be responsible for this problem, then conflicts with the DNS server, improper configuration of multi-user access settings, and the inability to find the server computer's IP address can be some of them. So, take a deep dive into the page to get out of this problem at the earliest.
In case you don't want to risk your data and prefer consulting a professional, give a call to 1.855.738.2784 and get this fixed by QB experts.
Know the Reasons Why QB Multi-User Access Not Working
The following are the reasons that might be responsible for QuickBooks multi-user mode working.
- It primarily happens when the QB fails to find the IP address of the server computer.
- You can get into this problem if the QB is unable to connect to the server computer due to firewall settings.
- This may occur due to conflicts with the DNS server.
- It primarily occurs when the QB multi-user access settings are not properly configured.
- When multiple computers host the company file.
- Such issues may further cause QuickBooks error H202.
Practical Fixes for QuickBooks Multi-User Mode Not Working
After you have read the causes behind multi-user issues, let's go through this section for the methods that can be used to overcome them.
Method 1: Set up folder permissions
- Head to the Start menu.
- Choose File Explorer.
- Right-click on the folder where the company files are stored.
- Now, you need to click on Properties.
- Move to the Security tab and choose Advanced.
- Click on the QBDataServiceUserXX option.
- At this time, you need to choose Edit and allow the following settings.
- Traverse Folder/Execute File
- List Folder/Read Data
- Read Attributes
- Read Extended Attributes
- Create Files/Write Data
- Create Folders/Append Data
- Write Attributes
- Write Extended Attributes
- Read Permissions
In case the settings are not properly configured, go through the steps below:
- For this, you need to right-click on the folder that contains your company files.
- Click on the Properties option.
- Move to the Security tab and click on the Edit option.
- Choose the QBDataServiceUserXX option.
- After this, you are required to tap on Full Control.
- Choose Allow and then click on Apply.
- Choose OK.
Method 2: Install QB Database Server Manager
It is a fact that to share the company files, you must have installed QB Database Server Manager. As it is responsible for sharing or accessing the files over the network.
Method 3: Set Windows admin rights
You need to change the firewall settings so that the folder is shared without any disruptions. You must have Windows admin rights to do so.
Method 4: Scan folder
- Open the server computer.
- Move to the Start menu.
- In the search bar, type database and open QuickBooks Database Server Manager.
- Choose Scan Folder and then tap on Browse to pick the folder where the company files are stored.
- Choose OK and then click on Start Scan.
Summing It Up
By the end of this blog, you must have understood the reasons that can cause QuickBooks multi-user mode not working. Therefore, to help you resolve this issue, we have also provided some solutions that can assist you in this scenario. If you are still wondering about how to overcome it, then don't wait any longer and instantly get connected with the QB expert for guidance. Dial 1.855.738.2784 to contact our professionals.
Recommended Reading: QuickBooks Error PS033, How to Fix it?