4 Top Ways to Unable to Send Usage Data in QuickBooks Desktop

Are you unable to send usage data in QuickBooks Desktop? This issue can occur for various reasons. It usually occurs when your workstation cannot send payroll or other data to Intuit's servers, resulting in an error message such as "QuickBooks has experienced a difficulty submitting your usage data." One of the most common issues faced by you face is the inability to send usage data. This can be caused by poor network connections, incorrect system time or time zone, an already generated accountant's copy, issues wth sending paychecks, invalid security certificates, and other related factors. In the next segment, we will continue the blog to examine the key causes of this issue.

Potential Culprits that Trigger Inability to Send Usage Data in QuickBooks Desktop

In this segment, you will go through the reasons behind the inability to send usage data in QuickBooks Desktop:

Firewalls or antivirus software that are not configured correctly can stop QB from transferring data to Intuit
An outdated payroll tax table in your QBDT may block the application from providing accurate usage information
Browser issues, such as excessive cache when accessing the Intuit websites, can affect the QuickBooks Online functionality
Firewalls or antivirus software that are not configured correctly can stop QB from transferring data to Intuit
A slow or unstable internet connection can prevent QB payrolls from sending usage statistics
Payroll paychecks that have already been submitted to Intuit can sometimes cause data reporting errors

Proven Methods to Eliminate the Unable to Send Usage Data in QuickBooks Desktop

Here are the methods by which you can rectify the unable to send usage data in QuickBooks Desktop:

Method 1: Examine your device's date & time settings

Right-click the Windows Start menu > select Settings, and then click Time & Language
In the Date & Time segment, you need to hit Change Date & Time under the relevant option
Adjust the date and time to the correct values, then Changes > then confirm that the update was applied by double-clicking the time in the notification area

Method 2: Verify if you are working on an accountant's copy

In QuickBooks Desktop, proceed to the File menu > choose Send Company File > select Account's Copy
Next, go to Client Activities > hit Remove Restrictions > confirm by picking Yes
Lastly, click Yes, I want to remove the Accountant's Copy restrictions > then, OK to save your changes

Method 3: Again, create the paychecks with the Online to Send Status

In QuickBooks Desktop, go to the Edit tab > pick Find > then open the Advanced tab
In the Choose Filter section > hit Filter List > select Detail Level
Choose Summary. Only return to the filter list, and page down to select Online Status
Next, click Online to Send. You have to print a copy of the paychecks and delete them from QB
Once the paychecks are removed, try sending the usage data again
If it goes through successfully, you can recreate the paychecks

Recommended to read: How do I fix QuickBooks not sending emails?

Method 4: Uncheck Stuck Paychecks in QBDT

Open the Employees menu in the application > go to the Earnings segment
Locate the oldest stuck paychecks > click Paycheck Detail
In the Review Paychecks window, move to Earnings and add the same earning items as the last listed one
If the Net Pay Locked message appears, click No, make sure the tax and net pay amounts remain unchanged, and click OK
Should you experience a past transaction error message, you would have to select Yes and then Save & Close to clear the paycheck
If a Recording Transaction warning appears, click Yes. Reopen the paycheck and select Paycheck Details
Now, remove the earning item you just added from the Earnings tab, verifying that the tax > net pay amounts remain correct
Press OK and repeat this process for each stuck paycheck. Once completed, try to send the payroll usage data again

Conclusion

With this, we want to conclude this blog and hope this blogs find you helpful. We have mentioned the top methods that will help you to eliminate the QuickBooks has experienced a difficulty submitting your usage data. Dial 1.855.888.3080 connect with the QB team, they will fix all your queries.