QuickBooks Shipping Manager is a powerful tool that simplifies the process of creating and printing shipping labels directly from QuickBooks. However, when it stops working, it can disrupt business operations and delay shipments. This article explores the common causes behind the issue, along with practical solutions and a detailed troubleshooting guide to get Shipping Manager running smoothly again.
Common Causes of QuickBooks Shipping Manager Not Working
Outdated QuickBooks Version
An older version may lack the latest patches required for Shipping Manager to function correctly.
Corrupted or Missing Files
Essential files related to Shipping Manager might be damaged or accidentally deleted.
Browser Compatibility Issues
Shipping Manager relies on Internet Explorer settings. Misconfigured or unsupported browser settings can trigger problems.
Security Software Conflicts
Antivirus programs or firewalls might block the connection between QuickBooks and the Shipping Manager.
Shipping Provider Configuration Errors
Incorrect or outdated FedEx, UPS, or USPS account settings can cause syncing failures.
Incomplete Installation of Shipping Manager
If the Shipping Manager wasn't installed or updated properly, it won't run as expected.
Fixes for QuickBooks Shipping Manager Issues
1. Update QuickBooks to the Latest Release
Go to Help > Update QuickBooks Desktop
Click Update Now and install all available updates
Restart QuickBooks after the update
2. Check Internet Explorer Settings
Ensure you're using Internet Explorer 11 (even if it's not your default browser)
Enable TLS 1.2 in Internet Options > Advanced tab
Clear browsing history and temporary files
3. Repair QuickBooks Installation
Go to Control Panel > Programs > QuickBooks > Uninstall/Change
Select Repair, follow on-screen instructions, and reboot your system
4. Reinstall QuickBooks Shipping Manager
Open QuickBooks and go to File > Shipping > Shipping Manager
Select your shipping provider and uninstall the manager
Download and reinstall the Shipping Manager when prompted
5. Check Firewall and Antivirus Settings
Temporarily disable your firewall or antivirus software
Add exceptions for QuickBooks and Shipping Manager executables like:
qbupdate.exe
qbw32.exe
ShippingManager.exe
6. Verify Shipping Account Settings
Go to Preferences > Shipping within QuickBooks
Ensure correct login credentials and account numbers for UPS, FedEx, or USPS
Re-link or update account if necessary
Step-by-Step Troubleshooting Guide
Exit QuickBooks completely
Run QuickBooks Tool Hub
Download from Intuit's official site if you don't have it
Use Program Problems > Quick Fix My Program
Reopen QuickBooks as Administrator
Right-click the icon > Select Run as administrator
Try Launching Shipping Manager Again
Go to File > Shipping > Shipping Manager
If it launches successfully, the issue is likely resolved. If not, continue with a full reinstallation of QuickBooks or consult technical support.
When to Contact Support
If Shipping Manager still doesn't work after applying the above fixes, reach out to: TFN +1 (855)-955-1942
Final Thoughts
Common Causes of QuickBooks Shipping Manager Not Working
Outdated QuickBooks Version
An older version may lack the latest patches required for Shipping Manager to function correctly.
Corrupted or Missing Files
Essential files related to Shipping Manager might be damaged or accidentally deleted.
Browser Compatibility Issues
Shipping Manager relies on Internet Explorer settings. Misconfigured or unsupported browser settings can trigger problems.
Security Software Conflicts
Antivirus programs or firewalls might block the connection between QuickBooks and the Shipping Manager.
Shipping Provider Configuration Errors
Incorrect or outdated FedEx, UPS, or USPS account settings can cause syncing failures.
Incomplete Installation of Shipping Manager
If the Shipping Manager wasn't installed or updated properly, it won't run as expected.
Fixes for QuickBooks Shipping Manager Issues
1. Update QuickBooks to the Latest Release
Go to Help > Update QuickBooks Desktop
Click Update Now and install all available updates
Restart QuickBooks after the update
2. Check Internet Explorer Settings
Ensure you're using Internet Explorer 11 (even if it's not your default browser)
Enable TLS 1.2 in Internet Options > Advanced tab
Clear browsing history and temporary files
3. Repair QuickBooks Installation
Go to Control Panel > Programs > QuickBooks > Uninstall/Change
Select Repair, follow on-screen instructions, and reboot your system
4. Reinstall QuickBooks Shipping Manager
Open QuickBooks and go to File > Shipping > Shipping Manager
Select your shipping provider and uninstall the manager
Download and reinstall the Shipping Manager when prompted
5. Check Firewall and Antivirus Settings
Temporarily disable your firewall or antivirus software
Add exceptions for QuickBooks and Shipping Manager executables like:
qbupdate.exe
qbw32.exe
ShippingManager.exe
6. Verify Shipping Account Settings
Go to Preferences > Shipping within QuickBooks
Ensure correct login credentials and account numbers for UPS, FedEx, or USPS
Re-link or update account if necessary
Step-by-Step Troubleshooting Guide
Exit QuickBooks completely
Run QuickBooks Tool Hub
Download from Intuit's official site if you don't have it
Use Program Problems > Quick Fix My Program
Reopen QuickBooks as Administrator
Right-click the icon > Select Run as administrator
Try Launching Shipping Manager Again
Go to File > Shipping > Shipping Manager
If it launches successfully, the issue is likely resolved. If not, continue with a full reinstallation of QuickBooks or consult technical support.
When to Contact Support
If Shipping Manager still doesn't work after applying the above fixes, reach out to: TFN +1 (855)-955-1942
Final Thoughts
While QuickBooks Shipping Manager is a convenient feature, it relies on multiple system components working together. Staying updated, maintaining correct settings, and ensuring clean installations are key to avoiding disruptions. With this guide, you're equipped to fix most issues and keep your shipping workflow on track.