QuickBooks is a well-known bookkeeping software due to its user interface and reliable services. Many small businesses around the world rely on QuickBooks to manage their finances. Due to some internal issues, the software may sometimes exhibit abnormal behavior while running. When the software fails to maintain the connection with the company file, the QuickBooks connection has been lost message will display on the screen. If you are also unable to access your company file due to this error, keep reading this blog till the end to find out the causes of this error and the user actions required to resolve it.
Get help from a QB support representative at 1.855.738.2784 to rectify this error quickly.
Reasons
QuickBooks will develop this company file error under the following circumstances-
- The company file has been damaged by a malware attack on your hard drive.
- Older QuickBooks versions can also cause this error due to compatibility issues while moving.
- The company file location specified in the software is incorrect, or the file has recently been moved to a different location.
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Solutions
Use the methods provided below to fix this issue-
Solution 1- Reboot your system and update QuickBooks Desktop
This error can also cause trouble due to minor glitches in the system or if the QB processes stop responding. You can try rebooting your PC and then running QuickBooks, as this issue can be fixed when QuickBooks runs again. If you have an older QuickBooks version on your Pc, it can also be the root of this error. If the software's connection to the company file breaks due to compatibility issues, you'll receive this error message on your screen, and the software can also crash. Follow the steps given below to update QuickBooks-
- Reboot your PC using the Windows button on your taskbar.
- Open QuickBooks and go to the Help menu.
- Select the Update QuickBooks Desktop option.
- Under the Update now tab, click on the checkbox for Reset Update to erase all the previously downloaded updates.
- Tap Get Updates and wait until the update file is downloaded on your PC.
- Restart the software and click on Install now in the message prompted by the software.
- Wait for the updates to install and try accessing the company file again.
If the error is not rectified, go for the next solution.
Solution 2- Use the QB Tool Hub to repair the damage in your company file
QuickBooks Tool Hub can be used to tackle issues in the company file, network, or the software itself. You must download the latest tool hub version before proceeding. Follow these steps after the tool hub is installed-
- Open the QuickBooksToolhub.exe file and go to the Company File Issues option.
- Tap the Run QuickBooks File Doctor tool option in the drop-down list.
- Browse the list for your company file or select it using Browse.
- Start the tool by entering your QB admin password.
- Reopen QuickBooks after the file is fixed.
The issues will be rectified after applying these solutions.
Conclusion
This blog explains why the QuickBooks connection has been lost, and the error message appears when working on a company file.The proper methods to eliminate this error are also included in the blog, which will help you eliminate this error. If you have any doubts regarding this error, speak to a QB Support representative at 1.855.738.2784.