Practical Ways to Rectify QuickBooks Error 12002

QuickBooks is a high-end bookkeeping software that was made available to the general public a few decades ago. Since then, it has been constantly upgraded, and most of its functions are performed via the Internet. QuickBooks error 12002 is a common problem that occurs when the software loses its internet connection and stops running tasks. If you are also facing any such issue, then keep reading this blog to know about its causes and exact solutions to get rid of it.

Reasons

This error indicates that the software is experiencing connectivity issues, and the connection to the server has timed out. Below are some of the possible reasons why online work in the software gets blocked because of this error-

1. You use a Web browser downloaded from a third-party source that is not compatible with QuickBooks.
2. Your web browser contains cookies and other junk files that can interfere with website connections.
3. QuickBooks is internally damaged and fails to connect to the Internet due to missing or corrupted program files.

Also Recommended: What is Error Code 1903 in QuickBooks?

Solution

Almost all online functions of the software can be affected by this error and may stop immediately when the error code appears. You need to use the following method to deal with the connectivity issues that come with this QB error- 

Method- Configure default web browser settings and remove unnecessary files from the browser

You can randomly come across this error while performing the software's online functions. This error code indicates that the software on your system has been affected by network issues and has lost connection to the Intuit server. This may be due to a third-party web browser facing issues in executing QB commands due to incompatibility. You will see this error whenever the web browser is unable to integrate with the web services. You should always use your OS's built-in web browser for the best compatibility. Follow these steps-

1. Open the Control Panel menu and go to the Apps option.
2. Click on the Default apps option and select the web browser in the list.
3. Select Internet Explorer and Microsoft Edge from the drop-down lists.
4. Save the settings and close the Control Panel window.

After setting the default browser in the system settings, you also need to check if there are any junk files in the web browser. These files can sometimes interfere with the browser's connection to websites. Follow these steps-

1. Open your web browser and press Ctrl+H to open the Browsing History menu.
2. Select the checkboxes for cache, cookies, temporary files, etc., and click Delete or Clear Now.
3. Re-open QuickBooks after all junk files, including browsing history, have been deleted.

If you're still seeing this error, use the QB Tool Hub to troubleshoot the issue. Download its latest version from the QB website and install it on your system. After installation, open the Tools Hub and click on the Network Issues menu at the top. The problem will go away after the tool is turned off.

Conclusion

This blog gives us the complete details of QuickBooks error 12002 and also why it shuts down the online functions of the software. Some easy methods to deal with this issue are given in this blog, and we hope you will use them to resolve the connectivity issue with QuickBooks.

If you encounter any issues while implementing the solution, contact a QB professional at 1.855.738.2784.

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