Like every other software, QuickBooks also contains dropdown menus to enable different options and features. However, it has been noticed that QuickBooks dropdown menus are not working sometimes, preventing you from operating the application seamlessly. Various reasons have been considered the culprits. Some of them are corrupt company files, damaged program files, incorrect display settings, and many others. The causes may differ in the Online account.
Go through the page where we have briefly talked about the primary causes and solutions. So start reading the blog from top to bottom.
Dealing with the QuickBooks dropdown menu issue can be exasperating. Thus, we recommend that you connect with an expert and ask them for assistance. Give a call to 1-855-888-3080 and talk to a QB Pro Advisor.
Possible Origins: Why Dropdown Menus are not Working in QuickBooks
The error might be caused by the reasons outlined below. Let's have a look:
The issue can be caused in the QB Desktop application as well as QB Online, and the reasons behind them may differ.
For QBDT:
- The issue can be due to a corrupt or damaged company file.
- It can be due to incorrect display settings.
- One reason can be damaged program files.
For QB Online:
- The browser you are using to access the online account has cache and cookies.
- Due to the use of an unsupported browser.
After reading the above reasons, it has become clear why the QuickBooks drop down menu is not working. Now it is time to move ahead to bring the QB back to the normal state.
4 Strategies for Resolving QuickBooks Dropdown Menus are not Working
Consider the following solutions to resolve dropdown menu issues in QB. See what experts have suggested to tackle this issue.
1. Modify QB DPI settings
- Close QB and go to the Start menu.
- In the search bar, type QuickBooks.
- When the QB application appears, right-click on its icon.
- Choose Open file location.
- Now, in the folder, right-click on the QuickBooks.exe file.
- Choose Properties.
- Head to the Compatibility tab.
- Tick the Disable display scaling on high DPI settings checkbox.
- Click Apply, followed by OK.
- After this, open the QB application again to check if the issue has been resolved.
Recommended to read: What is error code 7149 in QuickBooks?
2. Adjusting the view preferences in QB
- Open QB.
- Go to the Edit tab.
- Choose Preferences.
- Click on the Desktop View.
- Later, you must tap on My Preferences.
- Move to the View section.
- Select One Window.
- Tap OK.
- Close and open QB and the company file again.
- See if the error is fixed.
3. Update QB program to the recent release
- Go to the Help menu.
- Choose Update QuickBooks Desktop.
- Tap on the Update Now option.
- Click Get Updates.
- Close QB.
- Restart the computer to apply the updates.
4. Run QB Install Diagnostic Tool
- Open QB Tool Hub.
- Choose Installation Issues.
- Tap on the Run QuickBooks Install Diagnostic Tool and wait for 20 minutes so that it can complete the diagnosis.
- After it is finished, restart your system.
- Open QB and access the company file.
- Also, you must update the application.
Wrapping It Up
The blog has elaborated on the reasons why QuickBooks dropdown menus are not working. We have also explored the simple methods to fix the problem without wasting your crucial time. If you still fail to resolve it, don't hesitate to discuss your queries with our certified experts.
You may also read: Fixing QuickBooks Error PS036: Effective Solutions