Technical Fixes to Overcome QuickBooks Error 15311

QuickBooks error 15311 is a payroll update-related issue that takes place due to several reasons. The main reasons behind it are considered to be corrupted installations, digital signature problems, and incorrect Microsoft Edge settings. Moreover, it can occur due to restrictive Firewall settings.

Further, in this blog, we have covered a set of solutions to resolve the error. So, take a deep dive into the page to unlock them all. 

If the solutions mentioned on the page are not effective, you must contact a professional to get this fixed. Give a call to 1.855.738.2784 and speak directly with the QB advisor via phone.

Key Factors Leading to the QB Payroll Update Error 15311

Here is the list of precautionary reasons that might be responsible for QB error 15311.

1. The primary reason for this can be damaged QB files.
2. It can also be due to a wrong Product Key entered.
3. The error may occur if the system file is infected by a virus or malware.
4. This may happen when crucial QB files are lost.
5. A browser-related issue can also contribute to the error.
6. It might be due to restrictive Windows Firewall settings.
7. Wrong internet connection settings can also lead to the problem. 

Working Solutions to Resolve the QuickBooks Error 15311

Once you understand the factors causing the issue, it's time to proceed with the resolution. Let me walk you through each method and help you implement them:

Solution 1: Install a digital signature certificate

1. Open the Windows File Manager.
2. Use the path mentioned to go to the QuickBooks installation directory. The path is the C:\Program Files (x86)\Intuit\QuickBooks folder.
3. Search for the QBW32.exe file.
4. Right-click on it and choose Properties.
5. Click on the Digital Signature tab.
6. Choose Details, followed by View Certificate.
7. Move to the General tab.
8. Select the Install Certificate option.
9. Open the Certificate Import Wizard.
10. You are required to choose Next if it shows the Store Location in the Current User.
11. Tap Finish.
12. At last, you need to choose OK when the prompt "Import was Successful" appears on the screen.

Solution 2: Run the Reboot.bat file to register QB files again

1. Exit the QB application.
2. Right-click on the QB icon and choose Properties.
3. Click on the Open File Location.
4. Head to the QuickBooks Installation folder.
5. Verify that you have enabled the Windows Hidden Files and Folders.
6. Right-click on the Reboot.bat file.
7. After this, you need to choose Run as Administrator.
8. Verify the admin credentials.
9. Here, you have to wait until the reboot file re-registers all the QB files.
10. This will show you a command prompt window, which will automatically open in a few minutes.
11. At last, try to update the QB application once again.

Additionally, these solutions can also be used for QuickBooks error 15225. 

Wrapping It Up

Throughout this blog, we have tried to explain the reasons that might be responsible for the occurrence of QuickBooks error 15311. Also, to help you overcome it, you have been provided with a couple of solutions. If the methods given do not help, give a ring to 1.855.738.2784 and get instantly connected with our QB experts.

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