The 12-series of QuickBooks experiences a frequent problem, which results in QuickBooks error 12002 during both QuickBooks Desktop updates and payroll updates. The situation occurs during the update process, when it interrupts all operations and stops your work. When this occur the update fails and shows the following error message on your screen:
"Error 12002: A network timeout that is preventing QuickBooks from accessing the server."Possible List of Reasons that Lead to Update Error 12002 on Your QuickBooks Desktop
Below are some common reasons that can lead to QuickBooks update error 12002 on your device:
- The update process may be running through a web browser that is not set as your default browser
- Internet settings orfirewall configuration could be blocking the update and causing interference
- You might be trying to update in QBDT without proper administrative permissions on your device
- Network timeouts or an unstable/ weak internet connection can also lead to this error
- Incorrect Secure Sockets Layer settings may trigger the same
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Practical Fixes that Work to Eliminate the QuickBooks Error 12002
Here are the solutions that will allow you to rectify the error code 12002 on your QuickBooks Desktop:
Solution 1: Manually update QBDT
- First, close QuickBooks Desktop > open the Start menu on your device
- Search for the QBDT icon, then right-click on it > choose Run as administrator from the list of options
- One QB opens and displays the No Company Open screen, move to the Help menu > select Update QuickBooks Desktop
- In the update window, hit the Options tab > choose Mark all > hit Save
- Next, move to the Update Now tab. Look for the box next to Reset Update, and then click on Get Updates to begin the process
- After that update is finished, close and reopen the QB application. When prompted to install the updates, you need to click Yes
- Lastly, restart your device and try updating the payroll again to see if the issue is fixed
Solution 2: Utilise TLS 1.2
- Start by downloading the newest version of the QuickBooks Tool Hub on your device and installing it
- As it's installed, open the Tool Hub > go to the Installation Issues segment located in the lower right corner of the window
- From there, select QuickBooks TLS 1.2 to begin activating the tool
- Click on the TLS tool option, accept the EULA, and then press Run to start the process
- After the tool finishes running, close it completely by clicking the Exit button to leave the program
Solution 3: Look and correct the PC's date and time setup
- If you are using a Windows device, start by opening My Computer and then go to the Control Panel
- From there, go to the Time and Language settings
- Next, right-tap on Date and Time > adjust it to the correct date and time > click Apply to save the changes
Solution 4: Fix the QB using the Tool Hub
- Open the QuickBooks Tool Hub > go to the Program Problems segment
- From there, click on the QuickBooks Program Diagnostic Tool > allow it some time to scan and repair the QB program
- Once that process is complete, move on to fixing installation issues
- Reopen the QuickBooks Tool Hub > proceed to the Installation Issues tab > pick QuickBooks Install Diagnostic Tool to begin the repair
QuickBooks error Code 12029 is a network timeout error. You can fix this by following the steps discussed in the dedicated blog of the same error.
Conclusion
We hope the steps shared above help you fix QuickBooks error 12002. You can also use the QuickBooks Tool Hub to rectify the QB payroll update error. If the error persists, even after trying these steps, you need to dial +1.833.802.0002 and seek their expertise.
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