How to Change Primary Admin in QuickBooks Online & Fix Errors 6144 301 and 6189 77 Call Us Now: +1-800-223-1608 for Instant Support

Managing finances efficiently is crucial for any business, and QuickBooks Online offers a reliable platform to do so. However, users often encounter technical issues such as QuickBooks Error 6144 and 301, QuickBooks Error 6189 77, or challenges like how to change the primary admin in QuickBooks Online. If you're facing any of these concerns, this detailed guide provides practical solutions.

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Changing the primary admin in QuickBooks Online is necessary when there's a change in ownership or responsibilities within your organization. Only the current primary admin has the authority to make this change.

1. Sign in as Primary Admin
   • Only the current primary admin can transfer this role. Log in to QuickBooks Online using their credentials.
2. Go to Manage Users
   • Click the gear icon (⚙️) in the top-right corner.
   • Select "Manage Users" under the "Your Company" section.
3. Invite New Admin
   • Click "Add User."
   • Select "Company Admin" as the role.
   • Enter the new user's name and email address, then click "Save".
4. Accept the Invitation
   • The new admin will receive an email invitation. They must accept it to be added to the account.
5. Make New Admin the Primary Admin
   • Return to Manage Users after the invite is accepted.
   • Select the new admin's name.
   • Choose "Make Primary Admin", then Confirm.
6. Sign Out and Back In
   • The new admin should sign in to confirm their updated role.

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QuickBooks Error 6144 and 301 typically appears when opening the company file, often caused by corrupted files or improper setup of the multi-user environment.

• Incorrect folder permissions
• Damaged company files
• QuickBooks Database Server Manager not running

1. Check Folder Permissions
   • Ensure that the QuickBooks folder allows full control for all users.
2. Run QuickBooks File Doctor
   • Download and install the QuickBooks Tool Hub.
   • Open it and go to Company File Issues > Run QuickBooks File Doctor.
   • Browse and select your company file and click Continue.
3. Start QuickBooks Database Server Manager
   • Go to Start > Services.
   • Locate QuickBooksDBXX (where XX is your version).
   • Right-click and select Start.
4. Reboot All Systems
   • Restart your computers and try opening the file again.

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QuickBooks Error 6189 77 is another common problem that occurs when trying to open a company file in multi-user mode.

• File access conflict
• Insufficient permissions
• Data corruption in the .TLG or .ND files

1. Rename .ND and .TLG Files
   • Navigate to your company file location.
   • Find files with the same name as your company file but with .ND and .TLG extensions.
   • Rename them (e.g., companyfile.qbw.nd to companyfile.qbw.nd.old).
2. Use QuickBooks Database Server Manager
   • Open the Tool Hub and choose Network Issues.
   • Run Database Server Manager to re-scan the company file folder.
3. Verify Multi-User Setup
   • Ensure the host computer is correctly configured for multi-user mode.
   • Open QuickBooks and go to File > Utilities and verify "Host Multi-User Access" is enabled.
4. Move Company File to Local Drive
   • Temporarily move the company file to the desktop.
   • Open it directly from there to check if it works.

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Q1: Can I change the primary admin without contacting the current one?
A: No, only the current primary admin can transfer their role. If they are unreachable, you'll need to contact Intuit directly or call +1-800-223-1608 for assistance.

Q2: Why does QuickBooks Error 6144 301 keep recurring?
A: This typically happens if your multi-user setup is misconfigured or your company file folder has restricted permissions. Use the File Doctor or call +1-800-223-1608 to fix it permanently.

Q3: Is it safe to delete the .ND and .TLG files?
A: Yes, QuickBooks automatically recreates these files. Deleting or renaming them often resolves errors like 6189 77.

Q4: Do I need admin rights to run the Database Server Manager?
A: Yes, ensure you're logged in as an administrator when running system-level tools.

Q5: Can these errors affect my financial data?
A: While they typically prevent access, they don't corrupt financial data. However, unresolved issues might risk data loss—call +1-800-223-1608 for data-safe fixes.

Handling QuickBooks issues like changing the primary admin in QuickBooks Online, or fixing QuickBooks Error 6144 and 301 and QuickBooks Error 6189 77, doesn't have to be overwhelming. With a step-by-step approach and the right tools, you can resolve most problems on your own. However, for advanced or urgent issues, don't hesitate to call +1-800-223-1608 for expert guidance.

Our dedicated support team is available 24/7 to ensure your QuickBooks runs smoothly without delays or technical roadblocks.

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