An Expert Guide to Fix QuickBooks Unsupported Browser Error

Recently, when you logged into your QBO accounts on Mac and Windows PCs using Safari version 10.1 and Internet Explorer 11, a number of Online users started to see QuickBooks unsupported browsers.

In January 2016, Microsoft ceased support for Internet Explorer 10 and its predecessors, which forced Intuit to stop supporting it because it would no longer receive security upgrades from Microsoft after it was discontinued.

The purpose of this action was to protect QuickBooks cyber users' data against cyber dangers. Go through the entire article for comprehensive troubleshooting steps if you, too, receive an error message when you try to open QBO that reads, "Unsupported Browser, We have identified that you are using an unsupported web browser." 

Why Are You Encountering an Unsupported Browser Error in QB? 

Cache or temporary files, incorrect internet settings, and expired security certificates might also cause this problem in QBO.

This error can occur for the following common reasons:

• Using the incorrect Internet settings can prevent you from connecting to QuickBooks Online using the server
• Cache or Temporary Files: Occasionally, QuickBooks Online's temporary data files can lead to problems interacting with the browser

Solutions to Resolve the QuickBooks Unsupported Browser Error for the Online Version

As you have faced an issue in using QB and it is not supported by the browser, go through the steps discussed below:  

Step 1: Reset the data in the QuickBooks Online application (for the Windows version of QBO)

• In the Windows version of QuickBooks Online, select the File tab
• Click on Clear Cache/Refresh
• From the Help menu, select Reset App Data
• Try restarting the QBO app to see if the issue has been fixed

Step 2: Get rid of the browser's temporary Internet files and cache

• Within Chrome
  • To access the Privacy and Security area, open Settings
  • On Cookies and other site data, click
  • Then, choose View all cookies and site information
  • Search for Intuit in the bar
  • To remove anything displayed, tap the Trash Can symbol
  • Finally, restart Chrome
• Mozilla Firefox
  • Go to Settings after launching Mozilla Firefox
  • After that, choose Security and Privacy
  • Go to Cookies and Site Data's Manage Data section after that
  • Search for Intuit in the bar
  • Then, to locate Intuit cookies, hit Enter
  • Select Remove All Displayed, then Save Changes
  • Finally, launch Mozilla Firefox again
• Safari
  • To begin, navigate to Safari and find Preferences
  • Click on Manage Website Data in the Privacy section
  • To find cookies, open the search bar and type Intuit
  • Next, select Remove All and then Remove Now
  • Lastly, select Done and launch the Safari browser again

Note:- QuickBooks Error 1723 appears due to invalid Windows installer settings or corrupted system files, disrupting installation, updates, and overall QuickBooks functionality. 

Conclusion 

With the help of this blog, which is on the QuickBooks unsupported browser error, by following the two steps discussed above and understand its causes too.

However, if you still face the same issue or any other related to this accounting application, you can freely connect with us. For more questions, get in touch with our tech specialist, as they are available to help you 24/7. Dial +1(855)-738–0359. 

FAQ — QuickBooks Unsupported Browser Error

What is QuickBooks Unsupported Browser Error?

• QuickBooks Unsupported Browser Error occurs when users attempt to access QuickBooks Online using a browser that is outdated or incompatible, preventing proper functionality.

Why does QuickBooks show an unsupported browser error?

• This error appears when the browser lacks modern security protocols or features required by QuickBooks Online, blocking essential features such as dashboards, payroll, and reporting.

Can using an old browser version cause this error?

• Yes, outdated browsers may not support QuickBooks' latest web technologies, resulting in compatibility issues and triggering the unsupported browser error.

Does the error affect both QuickBooks Online and Desktop versions?

• Primarily, this error affects QuickBooks Online because it relies on browsers for interface and updates. QuickBooks Desktop generally does not encounter this error.

Can browser settings trigger the unsupported browser error?

• Yes, disabled JavaScript, blocked cookies, or restrictive browser extensions can prevent QuickBooks from loading properly, even on supported browsers.

Which browsers are compatible with QuickBooks Online?

• QuickBooks Online is compatible with the latest versions of Chrome, Edge, Firefox, and Safari. Using any version older than the supported range may trigger errors.

How do cookies and cache impact QuickBooks browser compatibility?

• Corrupted or outdated cookies and cache can interfere with session management and security checks, causing QuickBooks to misidentify a browser as unsupported.

Can security software cause QuickBooks Unsupported Browser Error?

• Yes, firewalls or antivirus programs that block certain web scripts or SSL connections can prevent QuickBooks from recognizing a supported browser.

Is updating the browser enough to fix this error?

• Updating to the latest browser version usually resolves the issue, but clearing cache and cookies may also be necessary for proper functionality.

Can the operating system affect browser compatibility with QuickBooks Online?

• Yes, using an outdated operating system may prevent installation of the latest browser versions, indirectly causing QuickBooks to display an unsupported browser error.

Should browser extensions be disabled to fix this error?

• Disabling unnecessary extensions can help, as some add-ons block essential scripts or features that QuickBooks Online relies on to function correctly.

When should I contact support for QuickBooks Unsupported Browser Error?

• If updating the browser, clearing cache, and adjusting security settings do not resolve the issue, contacting QuickBooks support ensures proper configuration and uninterrupted access.

Explore more about:- QuickBooks Error 1328 occurs when installation files are missing or corrupted, preventing successful updates and blocking smooth QuickBooks operation.