A patient calls to book a visit. The line is busy. They wait ten minutes, hang up, and try another clinic. This happens every day in hospitals and clinics. Missed calls mean missed care, lost income, and unhappy patients. Better phone and chat systems can fix much of this. This guide covers what to look for, what you gain, and how care teams use these systems in daily work. Why Patient Calls Need Better Systems Patients call for many reasons. The...